„Plunet fulfills all of our requirements“ – Translation Street changes their translation management system

With the Polish translation service provider Translation Street, Plunet has gained another customer who is reorganizing their translation management processes with the powerful Plunet software.

Founded in 2010, Translation Street not only carries out translations in all world languages based on their customer’s needs and values, but also keeps up continuously with technical developments. The Krakow-based company offers a wide spectrum of services for a variety of industries, including specialist translations, interpreting services, proofreading, localization, and desktop publishing.

Plunet BusinessManager is the leading business and translation management software, offering a high level of automation and flexibility to complement a wide range of functionalities. Using a web-based platform, Plunet integrates every step of the translation management process in a single solution, from quote, order, job, and invoice management to reporting. The configurable system also makes it possible to customize functions and extensions to fit individual requirements.

Sought and found: A sophisticated system for a demanding market

Translation Street had been planning to switch to a different translation management system for a while. The fast-moving translation market brought with it new challenges that could no longer be tackled with the current solution. After extensive market research, Translation Street opted for Plunet. Stanisław Szczurek, Partner at Translation Street, explains:

"We wanted a system that is web-based, quick and reliable, can be adapted to our requirements and combined with different modules – Plunet fulfills all of our requirements."

The implementation process ran smoothly. After just a few months, Translation Street was able to configure the Plunet software to fit the company’s specifications, import the required data and arrange the necessary training for their own staff.

Peggy Grafe, Head of Implementation at Plunet, remembers the training phase:

"The customer explained their requirements in a clear and precise way, which meant that I could quickly respond to their requirements and give them specific advice on how to set up the system. All in all, it was a very open and uncomplicated collaboration."

Big plus: Time savings

For the translation service provider, there are considerable advantages to using Plunet.

"The quotes, which can be automatically created as PDF files, demonstrate a high level of professionalism. Translators can directly access the files in the system – this is particularly important in urgent cases, if the project manager is not available."

Another important aspect for Stanisław Szczurek is the amount of time that has been saved – and in this sense, implementing Plunet has already paid off.

"Automatic notifications informing the translators that a job has already been assigned, or the option for vendors to upload or update their invoices in the system – there are so many ways to save time with Plunet."

Looking to the future with Plunet

And Translation Street still has a lot planned with Plunet. At the top of the to-do list is the QualityManager module, which can be used for more efficient and ISO-compliant feedback processes, as well as a quicker vendor search and assignment. In the coming year, Translation Street is planning to switch to the dynamic CAT integration, and implement the VendorRegistrationManager module, which enables vendors to register themselves in Plunet BusinessManager.

Translation Street will therefore experience a number of changes that will further optimize processes and reposition the company – with Plunet always on board.

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Übernahme von Aspect Software durch Vector Capital vereinbart

Aspect Software, Inc. („Aspect“), Anbieter komplett integrierter Customer Engagement-, Workforce Optimization- und Omnichannel Self-Service-Lösungen, hat ein definitives Fusionsabkommen zur Übernahme durch das auf transformative Investitionen in etablierte Technologieunternehmen spezialisierte Private-Equity-Unternehmen Vector Capital vereinbart.

Im Rahmen der Vereinbarung wird Vector Capital über 100 Millionen US$ Eigenkapital in Aspect investieren und die bestehenden Geldgeber von Aspect werden das Unternehmen mit einem neuen Kreditrahmen bei Abschluss weiterhin unterstützen. Mit dem Abschluss der Transaktion, die den marktüblichen Abschlussbedingungen, darunter aufsichtsrechtliche Bewilligungen unterliegt, wird im ersten Quartal 2019 gerechnet.

„Wir freuen uns über diese Partnerschaft mit Vector Capital bei der weiteren Beschleunigung der strategischen Transformation von Aspect, der Umsetzung unserer Wachstumspläne und der Entwicklung unserer Strategie“, erklärt Chris Koziol, Präsident und Chief Executive Officer von Aspect. „Vector Capital verfügt über beträchtliche operative und finanzielle Ressourcen und hilft Enterprise Software Unternehmen erfolgreich dabei, in neue Produkte zu investieren, Innovation zu beschleunigen und Marktführung aufzubauen.“

„Wir freuen uns sehr auf die Zusammenarbeit mit dem Team von Aspect Software, das ein marktführendes Produktangebot und einen außergewöhnlichen Blue-Chip Kundenstamm aufgebaut hat“, so Andy Fishman, einer der Geschäftsführer von Vector Capital. „Wir sehen Aspect in einer guten Position, die enormen Chancen im wachsenden Customer Engagement Center Markt zu nutzen.“

„Das starke Business- und Führungsteam von Aspect hat uns schon immer beeindruckt“, ergänzt Sandy Gill, einer der Direktoren von Vector Capital. „Wir freuen uns darauf, Aspect in seiner nächsten Wachstumsphase zu unterstützen und dem Unternehmen dabei zu helfen, seine Entwicklung sowohl durch organische Initiativen und strategische Akquisitionen zu beschleunigen.“

Über Vector Capital

Vector Capital ist ein globales Private-Equity-Unternehmen, das sich auf transformative Investitionen in etablierte Technologieunternehmen spezialisiert hat. Mit über 4 Mrd. US$ unter Verwaltung arbeitet Vector aktiv mit Management-Teams zusammen, um neue finanzielle und unternehmerische Strategien zu entwickeln und umzusetzen, die die Wettbewerbsposition von Unternehmen verbessern und Mitarbeitern, Kunden und allen Interessengruppen Mehrwert bieten. Weitere Informationen erhalten Sie unter http://www.vectorcapital.com

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Additively manufactured 3D spray head for forging plants wins design award in the category „Industry“

A small machine component winning a design award is probably a first in the history of the German Design Award and certainly worth noting. The component for which plant and mechanical engineering company SMS group (www.sms-group.com) has received the German Design Award 2019 in the category “Industry” is a spray head used to cool dies in forging presses. All involved in the various teams that have been working towards the common goal of adopting an entirely new approach to designing and producing a machine component were excited about the news. Not only the component as such was relevant for the judges, but also the fact that it exemplifies the various aspects of Additive Manufacturing, a technology that has been opening a whole range of new possibilities for the design and functional layout of components. Every year the German Design Council organizes the German Design Award, one of the most recognized design awards worldwide. This Award recognizes innovative products and projects, and the companies or individuals who have fabricated and designed them.

New way of thinking brings about components optimized for specific functions
Axel Roßbach: Research and Development Extrusion and Forging Presses, SMS group GmbH: “Winning the Design Award makes us extremely proud. It is recognition of many teams within SMS group whose work is characterized by a highly interdisciplinary approach. The spray head is a milestone innovation marking a new era in the design of plant and machine components, enabled by the gamechanging potential of 3D printing and functionoptimized design. The design of a machine part is today no longer limited by the constraints imposed by conventional – processoptimized – forming and machining techniques. Supported by latest software and computer technology, we can now give a component exactly the design that fulfils its designated function in the best possible way. Another important aspect is that we have used new materials. Therefore the Award honors not only a new design, but above all the new way of thinking lived within SMS group, which has materialized in a global approach to Additive Manufacturing.” According to Axel Roßbach, the new spray head is an example of how nowadays, in the digital age, different disciplines interact and what opportunities Additive Manufacturing holds in store. The new spray head solution produced by 3D printing is the result of a joint effort by the Forging Plants Department, the Additive Manufacturing Project Team and the simulation technology experts of SMS group.

Only one tenth of the weight of the conventionally produced component
Common spray heads are heavy and complicated to produce. Their heavy weight impairs the productivity of the forging press. Against this, the new spray head has been designed with a view to how it can fulfill its function in the most efficient way. It is significantly smaller, features flow optimized channels and cools the dies specifically and as required in each individual case. Die areas subjected to intensive heating are cooled at a correspondingly – precisely calculated – higher rate than areas less hot. Additionally, these spray heads can be produced virtually just in time. Axel Roßbach: “Although the spray head is only a small component, it nevertheless ideally represents the potential of Additive Manufacturing. The innovative manufacturing methods enabled by 3D printing form the basis for Industrie 4.0. The example of the 3D-printed spray head makes this clear and measurable. Made of plastics, it weighs only one tenth of what a conventional one would weigh. A 3D spray head made of metal weighs up to 70 percent less. It is less expensive, more efficient and can be easily customized and instantly produced. “

Lower costs, higher productivity
All this provides numerous advantages for drop forging operations. Drop forging presses are being constantly optimized with a view to achieving shortest cycle times and maximized service life of the dies. Spray heads for cooling and lubricating the dies perform a key function in the forging process as without them the dies would not be able to withstand the constant and extremely high stress acting on them during operation. The spray heads are introduced between the open dies awaiting the next forging stroke. The innovative SMS group solution means not only a reduction in weight and costs, but also reduced wear of the supporting arms which introduce the spray heads between the dies. Due to the significantly lower mass to be accelerated, cycle times of the – usually automated – processes can be shortened. Another key advantage for the press operator is the possibility of producing customized spray heads “on demand”, i.e. the spare heads are available in virtually no time, without incurring the high costs of keeping them physically in stock. Also the environment benefits as the production of the spray heads consumes no more material than absolutely necessary. SMS group plans to also print currentconducting elements and sensors into the spray heads. This will make it possible to actuate the valves electrically and generate condition messages of the systems. The thus gained added value and the potential for process optimization make the 3D-printed spraying system for drop forging operations a technology ready for Industrie 4.0. Robert Banse, a member of the R & D Project Team SMS group: “We are in no way restricted by any manufacturing constraints. Therefore we can adopt a creative technological approach to designing and start out from the function the component is going to perform. In other words: We develop the perfect design for the function at hand ready, knowing that it can be produced in the 3D printer.”

Filigree shape proves successful under harsh operating conditions
One of the first customers using the new spray head in practice is Bharat Forge in Ennepetal, Germany. For Bharat Forge, the spray head was specifically designed to allow switching between water and a graphitebased spraying fluid. Both the forge operator and SMS group are extremely satisfied with the performance of the spray head. Bharat Forge: “The spraying pattern is much more homogeneous now. The dies are cleaner. Consequently the overall consumption of spraying fluid has decreased. Also handling is easier than with the conventionally manufactured spray heads. Accumulations of material, as frequently occurring inside the former spray heads, have not been found thanks to the flowoptimized design of the fluid channels.“

Only one facet of the overall concept of Additive Manufacturing
Although the Design Awardwinning spray head is in the focus of attention above all due to its extraordinary design, this is only one facet of the many activities underway at SMS group in the area of Additive Manufacturing. As the “Leading Partner in the World of Metals”, the company’s plans and strategies are of much wider scope. SMS group is not going to limit its AM activities to the design and production of innovative machine components, but will also offer integrated solutions for the complete process chain of Additive Manufacturing on the market.

A main area of Additive Manufacturing is 3D printing of metal. In 3D printing, a laser melts finegrained metal powder at selected, exactly defined locations. The components rebuilt up layer upon layer: A waferthin layer of metal powder is spread out on a powder bed. Then the laser melts the powder at the programmed spots. When this has been completed, another thin layer of powder is applied, and so forth… With this technique it is possible to make components of a complexity not feasible with conventional techniques. SMS group has been very active in the field of Additive Manufacturing for many years and has recently commissioned a pilot plant for industrialscale production of AM-grade metal powder. This powder features very specific properties, which are very likely to propel a completely new growth sector. It is extremely homogeneous and forms the basis of Additive Manufacturing. The powder consists of perfectly round minute spheres measuring only 15 to 45 micrometers (one thousandth of a millimeter). It is hard to imagine how these microscopic particles are produced in a 13 meters tall and complex hightech plant. Markus Hüllen, Vice President 3D Competence Center of SMS group: “The successful commissioning of the powder atomization plant marks a milestone for SMS group because it ensures the quality we need to make highquality 3D-printed metal components. Our objective is to master – and allow our customers to master – the complete process chain of this innovative technology. This is why we deliberately chose to not build a smallscale but an industrialscale pilot plant. Only this way can we test the process under realistic conditions, i.e. at high temperatures and pressures and in long production campaigns. We also work with a cooperation partner: Additive Industries, developers and providers of selective laser melting systems for 3D metal powder printing. We plan to set up a demonstration plant at the SMS group facilities in Mönchengladbach, which will comprise all process steps of Additive Manufacturing. “

Bright prospects as a supplier of integrated AM solutions
Additively manufactured components are already used in a number of industries. These “enabler” industries include the aerospace industry, the automotive industry, medical engineering, prototype and tool making, and plant and mechanical engineering. The Demo Center at the Mönchengladbach facilities will be the first of its kind as it will allow customers to experience the complete process chain of Additive Manufacturing, i.e. from powder production in the powder atomization plant, powder handling, 3D printing, heat treatment and machining to inspection, quality checks, logistics and the automation system. SMS group has been cooperating with Additive Industries in the development of processes that keep the powder under vacuum during all process steps. This prevents the powder from contaminating in any way and ensures that the components produced will be of highest quality. Markus Hüllen: “As systems provider and the “Leading Partner in the World of Metals”, our objective is to offer our customers complete Additive Manufacturing plants on a turnkey basis. By integrating the entire process chain from powder production down to the finished products, we ensure a high and reproducible powder quality for series production. The pilot plant will allow us to optimize the processes so as to maximize productivity and minimize total costs. Our customers will receive modular, scalable solutions tailored to their individual requirements. With our worldspanning service and support network, we are always readily available for our customers to accompany them on their way into the world of Additive Manufacturing.“

“New Horizon” strategy program unlocks the potential of futureoriented technologies
Although the new spraying system for drop forging plants is only a small object, it is – in the true sense of the word – a prize example of the exciting developments the plant and mechanical engineering sector is going to see in the very near future. With its corporatewide strategy program “New Horizon”, SMS group is bundling all futureoriented activities in connection with Additive Manufacturing, digitalization, Industrie 4.0 and new hightech materials. The reason behind this strategy is the fact that all these areas are interconnected and can only be advanced in a concerted approach. The strategy has worked out well. Numerous projects, such as learning steel mills, plants for the production of highperformance materials, and environmental technology that provides both ecological and economic benefits have already been successfully implemented. The new 3D-printed spray heads certainly fits into this category.

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Intelligent feeding solutions / Satisfying the requirements for modern assembly systems

The year 1908 was one of the most historically significant years both for personal motorised transport and for industrial assembly. With the Model T, the Ford Motor Company launched an automobile on the market which could be manufactured for the first time in large numbers at an affordable price. This not only heralded the age of private transport for the masses, but this first assembly line also gave the green light to industrial series production in the automotive industry. Due to advancing rationalisation measures, amongst other things in the form of a comprehensive division of labour, production rose to the point where it was efficient enough to produce up to 9000 vehicles a day.

Since then, despite an enormous increase in output, the basic principle of manual assembly work has essentially remained the same. Product assembly has been revolutionarily influenced by an increase in automation and digitalisation. Today, fully automatic systems can be remotely operated thanks to intelligent, Industry 4.0 capable hardware and software components and are interconnected with correlating systems, linked by feeding technology. An assembly system component can be fed and positioned, whilst at the same time fasteners such as screws or nuts are sorted, correctly positioned, separated and fed directly into the screwdriving tool – and all in the blink of an eye. However, changes in relevance to current or future influencing factors or constantly developing requirements still relentlessly force the industry to come up with new enhancements.

One of the most relevant of these factors is the advancement of miniaturisation. Today, modern processors of just a few square millimetres are equipped with many billions of transistors. Most dirt particles appear huge in comparison to such small structures on the nanometer scale, and depending on the application, can pose a significant risk. For example, even the smallest conductive particles can cause a short circuit in electronic components. Material particles from carbon fibre reinforced plastics are conductive so the use of these new and more efficient materials actually heightens this risk. Therefore, the increased relevance of technical cleanliness goes hand in hand with miniaturisation.

DEPRAG SCHULZ GmbH from Amberg, Germany, is one of the global market leaders in the field of automated screwdriving and feeding technology. Their recipe for long-term success is the continued drive for evolution and innovation, combined with the development of intelligent and efficient system solutions. With this in mind, DEPRAG Schulz GmbH developed their complete CleanFeed concept with specific CleanFeed components to meet the requirements for technical cleanliness in feeding. It includes elements for low abrasion part feeding to minimise the generation of damaging particles from the outset. Low abrasion sword feeders are particularly gentle at sorting, separating and suppling fasteners. Sensors on the device automatically determine the number of strokes necessary so that stroke movement and therefore abrasion is kept to a minimum. Furthermore, hoppers help to keep a consistently low quantity of fasteners in the feeding system because fewer screws mean less contamination. However, because the generation of particles cannot be entirely eliminated, suction systems are also an effective method of creating cleanroom conditions. The DEPRAG “Particle Killer” targets and removes dirt particles before assembly and ejects them through a filter. The DEPRAG SFM-V vacuum screwdriving module on the other hand, uses suction to remove residual dirt directly from the screwdriving tool via additional vacuum sources. As well as modifications to the hardware, particle contamination is also combatted by intelligent adjustments managed by the controller, such as a reduction in speed during bit engagement with the screw head, at the same time averting wear and tear on the tool.

Efficiency has always been a vital aspect for the entire supply chain in economical assembly systems. The DEPRAG vibratory spiral feeder eacy feed provides a particularly effective drive concept. Both the controller and drive of this efficient feeder are based on a power supply of 24 V/DC. Using oscillating magnets in the feed bowl, this is sufficient to trigger periodic oscillating motions and attain an energy saving of around 80%. The use of a universal power supply unit allows worldwide application of the device without modifications. Furthermore, the intelligent PFC100 controller allows for customised settings without time-consuming mechanical intervention. If assembly should be automated to the highest degree possible, but quantities do not justify a fully automatic feeding system, then a screw presenter offers an inexpensive, compact and quickly implemented solution. Screw presenters can be modified for different screw sizes with just a few steps, they are gentle on components, can be utilised in handheld or stationary applications and are fully self-sufficient thanks to their integrated controller.

Today, the global market situation is more dynamic than ever. New products reach the market quicker and the capacitive future of products is not always predictable. A lack of empirical data and uncertainties are the norm in quantity planning for the E-mobility sector. These circumstances require the most flexible solutions possible with short reaction times as is the case in hybrid assembly systems with a combination of manual and automated processes. In this way production can be expanded as necessary through the implementation of intelligent manual work stations without sacrificing processing reliability. The operator is taken step by step through the assembly task. Sensor technology activates the correct parameters for each screw position, releases fasteners, notifies the operator of subsequent tasks and evaluates results. The Pick-and-Place procedure guides the operator by picking up the correct fasteners and precisely directing them to the correct screw position. Assembly remains both flexible and reliable. One of the greatest challenges for hybrid assembly systems is the pairing of man and machine who do not always work at the same tempo. The solution is creating buffer zones, using intelligent linear conveyors. This enables larger distances to be bridged as well as controlling part flow. Depending on requirements, the conveyors provide part buffers or separate the part flow. Another measure in attaining highest flexibility is the use of modular system concepts with standardised components. DEPRAG has a comprehensive module portfolio including sensor-controlled screwdrivers, feeding systems, controllers etc., all from a single source. These individual modules are already coordinated with each other, thereby saving time and effort in integration. The high flexibility means that assembly systems can be quickly adapted to the current market situation; counteracting planning uncertainties and quickly reacting to changing requirements.

Henry Ford’s own intelligent and efficient ideas shaped his production so that it was as economical as possible. For ten years, his company produced only black body parts and obligated suppliers to deliver precisely dimensioned wooden shipping containers whose boards were then taken apart to be used in vehicle construction. Such measures may be unthinkable today, however the objective of realising efficient, intelligent system solutions still holds true. Assembly systems are complex, perfectly coordinated interdependent systems comprising of numerous components. A system malfunction in feeding technology can cause a delay to larger parts in the supply chain and thereby create far-reaching financial and organisational consequences. With their widely diversified component portfolio designed to satisfy any requirement, DEPRAG Schulz GmbH provides flexible and reliable options for the realisation of highly profitable assembly systems.

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Aspect Software veröffentlicht neue Version seiner Customer Engagement Plattform Aspect Via

Aspect Software hat eine neue Version seiner Customer Engagement Plattform in der Cloud herausgebracht. Zum erweiterten Leistungsumfang von Aspect Via® 18.1 gehören verbesserte Omnichannel Continuity, umfangreichere Enterprise Integration, weiterentwickelte APIs, ausgebaute DSGVO-Features und vieles mehr.

Mit nativ entwickeltem Interaction Management, Workforce Optimization, IVR und digitalem Self-Service bietet Aspect Via 18.1 ein komplettes Set cloudbasierter Kundenservice-Funktionen. Die Flexibilität und offene Architektur der Plattform hilft dabei, durch zukunftssichere Unternehmensinvestitionen beste Gesamtbetriebskosten (TCO) im Customer Engagement Markt zu erzielen. So belegte Aspect Via den ersten Platz in der Kategorie ROI im kürzlich veröffentlichten „2018 Value Index for Contact Centers in the Cloud” von Ventana Research.

Weitere Informationen über Aspect Via

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FOLD! – le nouvel écran à apparence futuriste de ELEMENT ONE

Un moniteur rétractable sur un bureau, malgré toutes ses fonctionnalités, est généralement un élément statique et fonctionnel. Dorénavant, avec le FOLD! ELEMENT ONE lance un moniteur élégant qui se comporte comme un bras robotisé et qui, une fois étendu, flotte au dessus de la table comme une tablette très élégante. Équipé d’un écran tactile, il peut même être utilisé comme une tablette dans une position de travail confortable et sous n’importe quel angle pour une meilleure vue. Sur demande, une version sans écran tactile est également disponible.

"Notre motivation pour le développement du FOLD!" était de permettre une vrai interaction et fonctionnement telle une tablette le permet, a déclaré Thorsten Nees, PDG de ELEMENT ONE Multimedia GmbH. L’avantage majeur du FOLD! par rapport à une tablette classique est qu’elle prend la position idéale sur la table. Néanmoins elle n’est pas un appareil supplémentaire encombrant mais une partie complémentaire de la technologie multimédia AV – avec toutes les caractéristiques ainsi qu’avec des fonctions de sécurité nécessaires pour une réunion ou une salle de conférence. De plus, avec ses 17.3", elle met à disposition une surface nettement plus grande qu’une tablette conventionnelle et offre un champ de vision beaucoup plus confortable. FOLD! est fondamentalement équipé de toutes les techniques caractéristiques d’ELEMENT ONE." « L’idée était de combiner tous les avantages des différents environnements ».

En plus de toutes les fonctionnalités, le FOLD! est impressionnant par son design exceptionnel. Dans son aspect unique, il est le premier du genre au monde. Fabriqué à partir d’aluminium et de verre, le moniteur est élégant à tous les sens – une bonne condition préalable à une humeur positive et donc à une communication plus efficace autour de la table de réunion.

Caractéristiques et fonctions du FOLD! en un coup d’oeil.

  • Ecran tactile de taille 17.3", à intégrer dans le mobilier
  • Ne nécessite aucune maintenance, mécanisme d’extension et rétraction électronique virtuellement
  • Inclinaison automatique de l’écran; angle d’inclinaison compris entre 15 ° et 90 °
  • Moniteur en aluminium fraisé, anodisé argent, vitre anti-reflet de 2 mm
  • Mécanisme réalisé en aluminium anodisé
  • Aluminium anodisé, acier inoxydable, cadre et rabat en acier inoxydable brossé
  • Illumination LED TFT du display, compatible HDCP, IPS, luminosité 300 cd / m², contraste 700: 1, résolution 1920 x 1080 FullHD
  • interface HDMI
  • Contrôle centralisé par TCP / IP (Ethernet) ou contacts secs (9-pin dSub)

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Vonage-Partnerprogramm Nexmo Connect startet für Enterprise-Kunden

Vonage (NYSE: VG), einer der führenden Anbieter von Cloud-Kommunikationslösungen für Unternehmen, gibt heute den Start seines Nexmo-Partnerprogramms Nexmo Connect bekannt. Nexmo Connect bildet das Fundament eines Community-basierten, kooperativ ausgerichteten Ökosystems aus Nexmo-Partnern.

Gestartet wurde Nexmo Connect, um den Bedürfnissen großer Unternehmen entgegenzukommen, die Komplettlösungen für ihre spezifischen Anforderungen benötigen. Das bereits mehr als 100 Mitglieder zählende Netzwerk soll Nexmo-Partnern helfen, neue Marktchancen ausfindig zu machen. Auch die Ausarbeitung von Strategien für eine starke Marktposition und die Entwicklung einer attraktiveren Customer Experience für die Enterprise-Kunden der Partner soll mit Nexmo Connect unterstützt werden. Eine wachsende Zahl marktführender Unternehmen wie Microsoft, Facebook, MuleSoft, Built.io, Tray.io, Converse.ai und Aspect Software gehören bereits zum Partner-Ökosystem Nexmo Connect.

Der Bedarf an besseren, intuitiveren Applikationen, die eine persönliche, kontextbezogene und nahtlose Kommunikation ermöglichen, steigt bei Unternehmen und Verbrauchern – eine Entwicklung, die die Notwendigkeit von Partnerschaften und Kooperationen zwischen innovativen Lösungsanbietern noch weiter verstärken wird. Laut einer kürzlich veröffentlichten Prognose des Branchenanalysten IDC wird der CPaaS-Markt für Voice- und Text-Messaging signifikant wachsen und in den nächsten drei Jahren Umsätze in Höhe von über 18 Milliarden Dollar verbuchen.* Indem das Nexmo-Team, seine Partner und seine Kunden über Nexmo Connect ihre Kompetenzen bündeln, kann Vonage Enterprise-Kunden jeder beliebigen Größe und Branche voll individualisierte Kommunikationslösungen anbieten.

„Das neue Partnerprogramm ermöglicht den Unternehmen, mithilfe vielfältiger Kommunikationslösungen ihr Innovationstempo zu erhöhen“, so Mark Winther, VP Telecom Consulting bei IDC. „Indem vielen verschiedenen Technologiepartnern moderne API-Kommunikationsfunktionen zur Verfügung gestellt werden, macht Nexmo diese einem noch breiterem Publikum zugänglich und beschleunigt die Entwicklungs- und Implementierungsprozesse.“

„Kein Unternehmen kann allen Kunden alles bieten – deshalb ist ein Partner-Ökosystem so wichtig. Mit Nexmo Connect können wir engere Geschäftsbeziehungen zu unseren geschätzten Partnern aufbauen. Unsere Partner profitieren ihrerseits von dem breiten Wissen der gesamten Community“, so Mark Summerson, Global Partner Program Director für Nexmo, der Vonage API-Plattform. „Die Gemeinschaft aus Nexmo und seinen Partnern schafft einen Riesenmehrwert für unsere Kunden – und die Kunden unserer Partner.“

„Durch das neue Programm“, fährt Mark Summerson fort, „haben die Nexmo-Partner Zugang zu unserer umfangreichen Plattform programmierbarer Kommunikationslösungen. Sie stellt zentrale Kommunikations-APIs für Voice-, SMS-, IP-, Messaging- und Video-Anwendungen bereit, mit denen unsere Partner ihre Kunden bei der Entwicklung einer attraktiven Experience unterstützen können. Die Plattform gestattet es zudem, eine starke, persönliche Bindung zu schaffen, die ohne diese Technologie nicht möglich wäre.“

Nexmo Connect unterscheidet sich in mehreren, entscheidenden Hinsichten von typischen Partnerprogrammen. Besonders hervorzuheben ist aber das Community-basierte Konzept: Im Gegensatz zu anderen Partnerprogrammen mit Eins-zu-Eins-Kommunikation unterstützen sich die Partner und Experten im Rahmen des Nexmo Connect-Netzwerks gegenseitig bei Entwicklung, Verkauf und Marketing. Die Partner werden anhand der Lösungen, die sie auf dem Markt anbieten, in Kategorien eingeteilt: Application Partner, die vorkonfigurierte Applikationen anbieten, Integration Partner mit kundenspezifischen Lösungen und Technology Partner mit ergänzenden APIs und Plattformen.

Hier ein Überblick über die Vorteile von Nexmo Connect:

  • Offene integrierte Community: Nexmo Connect-Partner können sich von Beginn an voll in die Community integrieren. Die Partnerlisten von Nexmo Connect sind für alle Kunden und Partner zugänglich, damit diese die Innovationen und das Know-how des Netzwerks nutzen können.
  • Nexmo Connect Stars: Das Marketingkooperationsprogramm Nexmo Connect Stars beschleunigt das Wachstum des Partner-Ökosystems. Es stärkt die Sichtbarkeit beim Nexmo-Vertrieb, bei Entwicklern, Kunden und Interessenten und fördert gemeinsame Projekte.
  • Partner Showcase: Mit Nexmo Connect Partner Showcase finden Unternehmen ihren idealen Partner: Dank der diversifizierten Partnerschaften von Nexmo können Unternehmen ihr Customer Engagement optimieren und die Loyalität ihrer Kunden steigern.
  • Einfache & effektive Zusammenarbeit: Einfache Tools zur Suche nach dem richtigen Partner erleichtern es, den Draht zwischen Partnern und Kunden herzustellen. Auch die Zusammenarbeit innerhalb der Community ist unkompliziert – dank sozialer Technologien, die mit einigen Kommunikations-Bots von Vonage integriert sind.

„tPoint Solutions bietet Dienstleistungen zur Optimierung und Anbindung von Kundeninteraktionen an. Zu unseren Kunden zählen einige der größten Logistikunternehmen der EMEA-Region. Mithilfe der Nexmo-APIs konnten wir Voice-Bots in unser Angebot integrieren, die die Zufriedenheitswerte unserer Kunden steigern und die Effizienz ihrer Abläufe erhöhen“, berichtet Andy Griffin, Gründer und CEO von tPoint Solutions. „Welchen Nutzen wir davon haben? Ganz einfach: Durch die Zusammenarbeit mit Nexmo und anderen Partnern von Nexmo Connect bringen wir innovative Dienstleistungen schneller auf den Markt und verhelfen unseren Kunden zu besseren Ergebnissen.“
 
* „Worldwide Voice and Text Messaging Communications Platform-as-a-Service Forecast, 2018–2022“, IDC, IDC #US43805418, Mai 2018

Mehr über Nexmo Connect erfahren Sie unter www.nexmo.com.

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Aspect Software ernennt Chris Koziol zum Chief Executive Officer

  • Koziol übernimmt zusätzlich Position des CEO nach sechs Jahren als Aspect President
  • der erfahrene Manager war maßgeblich beteiligt an der Transformation von Aspect zu einem der führenden Anbieter cloudbasierter Customer Engagement Lösungen
  • verfügt über fundierte Kenntnisse des weltweiten Enterprise Software Marktes

Aspect Software, Anbieter komplett integrierter Customer Engagement-, Workforce Optimization- und Omnichannel Self-Service-Lösungen, gibt die Ernennung des bisherigen Präsidenten Chris Koziol zum Präsidenten und CEO des Unternehmens bekannt. Mit über 30 Jahren Technologie- und Führungserfahrung war Koziol eine der treibenden Kräfte bei der Umgestaltung von Aspect von einem Anbieter für On-Premise Software zu einem Anbieter marktführender cloudbasierter Customer Engagement Lösungen.

„Ich freue mich sehr, die Rolle des CEO zu übernehmen. Wir befinden uns in einer entscheidenden Marktphase, in der Unternehmen erkennen, wie differenzierte Kundenerlebnisse ihnen dabei helfen, in zunehmend wettbewerbsorientierten Märkten erfolgreich zu sein“, so Koziol. „Die funktionsreichen, nativ entwickelten und fachmännisch gelieferten Aspect Lösungen erzielen große Aufmerksamkeit, denn sie sind in der Lage, den immer weiter steigenden Service-Erwartungen der Verbraucher gerecht zu werden, insbesondere über neu aufkommende digitale Kanäle. Das ist eine großartige Chance für das Unternehmen, von der Marktdynamik zu profitieren und ich fühle mich geehrt, Aspect und unsere weltweit über 1.700 Mitarbeiter in dieser spannenden Zeit zu leiten.“

Bevor er zu Aspect wechselte, war Koziol in verschiedenen führenden Positionen in der Enterprise Software- und Systemintegrationsbranche tätig, darunter mehr als vier Jahre als Chief Operating Officer für das Unternehmen JDA Software, das sich während seiner Amtszeit zu einem 400 Mio. US$ Unternehmen entwickelte. Außerdem war er 16 Jahre in führenden Positionen, u.a. als President und COO, bei MicroAge, einem 6 Mrd. US$ Fortune 500 Systemintegrator und Vertriebshändler.

Koziol ist Absolvent des Management Development Programms der Harvard Business School und hat einen Bachelor-Abschluss in Business Administration – Marketing der Universität von Arizona. Er ist außerdem Mitglied des Verwaltungsrats des Arizona Technology Council.

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We meet standards: On the safe side with signotec

signotec’s solutions for electronic signatures do not only stand for innovation, but also for investment safety. The compliance with not only industry-specific, but also with technological and legal standards is therefore highly emphasised.

Regardless of the industrial sector involved, general technical and legal standards need to be met – last but not least the requirements of the new European Data Protection Regulation (GDPR). signotec’s solutions are compliant with the following standards:-

– PDF signature according to ISO 19005-1:2005 and ISO 32000-1:2008 (PDF-/Adobe-DigSig-Standards)

Among other things, these major standards regulate the signature of PDF documents. This regulates two essential points in terms of security:

  • The standardized electronic signature in connection with the personal signature allows to identify the author of the signature beyond doubt. Of course, signotec supports genuine multiple signatures and thus has a unique selling point. For every signature, a new signature field is inserted, and the version of the document can be called up at any time for a signature service – without proprietary means!
  • These standards ensure that the document integrity can be checked with any PDF viewer, such as the Acrobat Reader. Any changes which are made after the signature, will be reliably detected.
  • eIDAS compliant advanced and qualified electronic signatures

Since 1 July 2016, the new European e-Signature Regulation defines the technological basis for electronic signatures. In particular, qualified (remote) signatures have been simplified. signotec also supports this solution in combination with the signature pads or as the sole means of signature.

  • Biometric data according to ISO/IEC 19794-7: Biometric data interchange formats – part 7: signature/sign time series data

This standard ensures that the biometric data of the signature (speed, pressure, direction of movement, acceleration, etc.) are saved in a defined format. This allows third parties to process the format.

  • Image of the signature according to the ICAO standard 9303

This standard defines the image quality of the signature in order to save it in the highest possible quality for identifications. The following criteria must be met:

  • Size: Not only should the correct aspect ratio be maintained, but the displayed signature should be large enough to be perceived by the human eye.
  • Scaling for reproduction in digital printing: Again, the aspect ratio must be maintained when zooming or enlargement
  • Cropping for digital reproduction: The issuing state or organization should take steps to prevent or minimize cropping
  • Color: The displayed signature or the usual character must be displayed in a color that provides a clear contrast to the background.
  • Frame: Frames or borders are not allowed to outline the displayed signature.

– BiPRO standard 262 for the insurance industry

The standard defines procedures for electronic signatures on a pen pad or tablet, in which documents are used in order to submit a declaration of intent

-The requirements of FDA 21 CFR Part 11 set the conditions under which the FDA accepts electronic records of data as a replacement for signed, printed documents. For example, signoSign/2 can be used in compliance with these rules.

– GDPR compliance

Compliance with the GDPR is essentially the responsibility of the integrator or the user of our products. All our products are equipped accordingly. Thus, you can process personal data such as the writing characteristics of the DSGVO-compliant signature. For example, signoSign/2: There you can confirm the processing of the data before signing. This approval and the displayed text will be saved in the PDF in a revision-proof manner.

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Aspect Software belegt Spitzenplätze im Wertindex für Cloud Contact Center von Ventana Research

 

  • Aspect auf Platz 2 der Gesamtwertung im ersten “Value Index for Contact Centers in the Cloud“ von Ventana Research
  • Platz 1 in der Kategorie TCO/ROI, Platz 2 in der Kategorie Anpassungsfähigkeit, unter den drei Top-Anbietern in vier von sieben Bewertungskategorien
  • Aspect Via® besonders hervorgehoben für die Qualitätsanstrengungen in den Bereichen Produkt- und Kundensicherung

Aspect Software, Anbieter komplett integrierter Customer Engagement-, Workforce Optimisation- und Self-Service-Lösungen, wird im ersten „Value Index for Contact Centers in the Cloud“ des Marktforschungs- und Beratungsunternehmens Ventana als „Value Leader“ positioniert. In der Gesamtwertung auf dem zweiten Platz, ist Aspect in vier der sieben Kategorien des Reports unter den drei Top-Anbietern. In der Kategorie Total Cost of Ownership (TCO)/Return on Investment (ROI) belegt das Unternehmen den Spitzenplatz.

„Die hohe Platzierung in der Kategorie TCO/ROI hat sich Aspect verdient, da hilfreiche Informationen und Services angeboten werden, die Unternehmen dabei helfen, das volle Potential des Produkts auszuschöpfen“, erklärt Mark Smith, CEO & Chief Research Officer von Ventana. „Aspect Via®, das neue Angebot des Unternehmens, ist für eine hochwertige Benutzererfahrung ausgelegt, was zu den hohen Bewertungen der Benutzerfreundlichkeit beiträgt.“

Um eine nahtlose und widerspruchsfreie Customer Experience bieten zu können, müssen Unternehmen laut Ventana Research Benchmark Kommunikationskanäle integrieren, außerdem den Mitarbeitern und den Systemen, die die Interaktionen verarbeiten, alle verfügbare Informationen zur Verfügung stellen, stets dieselben Regeln anwenden und den Kontext wahren, wenn Kunden von einem Kanal zu einem anderen wechseln.

Die laut Ventana am häufigsten genannten Vorteile Cloud-basierter Contact Center-Lösungen sind Kosteneinsparungen, ein geringerer Bedarf an internen Ressourcen und eine höhere finanzielle Transparenz und Kontrolle. Aspect Via bringt Customer Engagement Funktionalitäten nativ in der Cloud mit einer vereinheitlichten Persona-basierten Benutzererfahrung/Benutzeroberfläche zusammen. Anstelle von separaten Servern, Benutzeroberflächen und Berichten, führt Aspect Via all dies zusammen, mit gemeinsamem Monitoring und gemeinsamer Administration. Der Nutzen ist für Kundenunternehmen schneller erlebbar und sie erzielen einen höheren ROI, da die Herausforderungen und die Komplexität entfallen, die mit der Integration unterschiedlicher Systeme und Produkte einhergehen, so dass Funktionen in der Cloud nahtlos zusammenspielen. Dies führt außerdem zu einem geringeren Bedarf an internen Ressourcen und höherer finanzieller Transparenz und Kontrolle.

Weitere Informationen über Aspect Via.

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